How Long Would It Take For My Order To Get Processed ?
Orders are received by us within 1-4 business days. Business days are Mon-Friday. Processing & packaging our products from our stock that take 1-7 days for the products to be ready to ship out.
How Long Does It Take For Me To Receive My Order Once It Has Been Shipped Out?
FedEx/USPS (3-7 business days)
**** Due To COVID-19 Packaging Might Have A Slight Delay ****
Please make sure to fill out all information given correctly to avoid extended delays in shipping times.
All applicable custom fees, taxes, and duties are the sole responsibility of the customer. It is at the sole discretion of the custom agents to release your package. For more information on customs and duties charges, please contact your local customs office.
Invalid Address/ Unavailable Address/ Missing APT #
In the action we HB are unable to properly ship out your order due to missing or invalid information we will make only "2" attempts to contact the customer. The first contact will be via email on Day "1". If no answer is received back from the email then a phone call will be initiated on Day "2". If we do not receive a response within 7 business days your order will be cancelled and refunded.
In the action any order is not received due to an inaccurate or incomplete shipping address the customer must pay for shipping charges a second time before HL will re-ship the original order.
We HL will accept returns for exchanges and refunds under the following conditions:
Returns must be received by Hooping Brand within 15 days of purchase. You Will Have To Pay For Your Own Shipping Label
Returns must be unworn and in new condition.
Items must be in new condition (free of human and pet hair)
Items cannot be washed or dried
Upon inspection any item received under these conditions may result in your return/exchange being denied*
If possible please include your original packing slip order confirmation with a short note of the correction to be made. Once we receive the returned item we will process and send out your replacement package or issue a refund/store credit.
After receiving the returned item, upon approval Hooping Brand will credit the customer’s account for the original purchase amount minus shipping and any discount/coupon codes.
WHAT SHIPPING SERVICE DO YOU USE?
United States Postal Service (USPS)
United States Postal Service (USPS)/FedEx – *Smart Post Service is used for select Free Shipping orders and returns/exchanges*.